Providing simple solutions to your guests' concerns.
With the restarting of cruise operations getting closer, cruise lines now have another challenge to contend with: the rebuilding of customer trust and confidence. And with many organisations running with reduced human resources, efficiency will be imperative. Cruise lines that get this right have a greater chance of ensuring their rapid returners have a safe and enjoyable experience, and provide positive feedback, which in turn will help convince the more anxious.
This Infographic looks at the five equally-important stages of the guest journey – from post-booking to embarkation, on-board, disembarkation, through to post-voyage – and the key guest concerns at each stage and simple solutions that can be easily adopted with an immersive communications journey.
