Managing customer concerns for a successful return to touring.
Never before has there been a greater need for tour operators to deliver proactive and coherent communications. And with many organisations running with reduced human resources, efficiency will be imperative.
Tour operators that get this right have a greater chance of ensuring guests have a safe and enjoyable experience.
This ebook looks at simple solutions for the five key stages of the guest journey from post-booking to departure, in- destination, return home, through to post-trip.