Managing guest concerns for a successful return to sailing.


Never before has there been a greater need for cruise lines to deliver proactive and coherent communications. And with many organisations running with reduced human resources, efficiency will be imperative.

Cruise lines that get this right have a greater chance of ensuring guests have a safe and enjoyable experience.

This ebook looks at simple solutions for the five key stages of the guest journey from post-booking to embarkation, on- board, disembarkation, through to post-voyage.